At Sorose, we are committed to delivering high-quality products and exceptional customer service. If you are not fully satisfied with your purchase, we offer a 7-day easy return policy and warranty coverage on eligible items.
Return Policy
Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, in their original packaging, and in resalable condition.
- Proper unboxing video is mandatory.
- Products that are damaged, altered, or missing accessories are not eligible for return.
- Replacement product will be delivered within 7 days.
Return Process
- Request a Return: Contact us at info.soroseofficial@gmail.com with your order number and the reason for return.
- Approval & Shipping: Once your return is approved, we’ll provide return instructions. Return shipping costs are the customer’s responsibility.
- Inspection & Refund: After we receive and inspect the item, a refund will be credited within 5–7 business days to your original payment method.
Non-Returnable Items
- Used or damaged products.
- Without proper unboxing video.
- Products not in their original packaging.
- Returns requested after the 7-day return window.
Need Help?
For questions or assistance, contact us at info.soroseofficial@gmail.com or visit Sorose.store