Return & Warranty Policy
At Sorose, we are committed to delivering high-quality products and exceptional customer service. If you are not fully satisfied with your purchase, we offer a 15-day return policy and warranty coverage on eligible items.
Return Policy
Eligibility for Returns
- Returns are accepted within 15 days of receiving your order.
- Items must be unused, in their original packaging, and in resalable condition.
- Products that are damaged, altered, or missing accessories are not eligible for return.
- Replacement product will be delivered within 7 days
Return Process
- Request a Return: Contact us at info.soroseofficial@gmail.com with your order number and the reason for return.
- Approval & Shipping: Once your return is approved, we’ll provide return instructions. Return shipping costs are the customer’s responsibility.
- Inspection & Refund: After we receive and inspect the item, a refund will be credited within 5–7 business days to your original payment method.
Non-Returnable Items
- Used or damaged products.
- Products not in their original packaging.
- Returns requested after the 15-day return window.
Warranty Policy
Warranty Coverage Includes
- Manufacturing defects in materials or workmanship.
- Electrical or mechanical failures under normal usage.
Warranty Does Not Cover
- Physical damage from misuse, drops, or water exposure.
- Damage caused by unauthorized repairs or modifications.
- Normal wear and tear.
Warranty Claim Process
- Contact us at info.soroseofficial@gmail.com with your order details and a description of the issue.
- Provide photos or videos clearly showing the defect.
- Once verified, we will offer a free repair or replacement.
Need Help?
For questions or assistance, contact us at info.soroseofficial@gmail.com or visit Sorose